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Consumer behavior

Consumer Behavior: Decision-Making Process, Cognitive Distortions, Choice Processes

The consumer decision-making process is a multi-stage model that helps consumers identify their needs and make purchasing decisions. However, cognitive biases can influence decision-making, leading to erroneous choices. The selection processes of different consumer groups…

by Mira Kivistö22/01/202613/02/2026
9 mins read
Consumer Behavior: Customer Experience, Customer Satisfaction, Feedback
Consumer behavior

Consumer Behavior: Customer Experience, Customer Satisfaction, Feedback

Consumer behavior encompasses the purchasing decision-making processes of consumers and their behavior in the marketplace. Customer experience, customer satisfaction, and feedback are key factors that shape consumers' attitudes toward products and services. Understanding and developing…

by Mira Kivistö22/01/2026
10 mins read
Cognitive biases: Manipulation of emotions, Purchase decisions, Behavior change
Cognitive biases

Cognitive biases: Manipulation of emotions, Purchase decisions, Behavior change

Cognitive biases are distortions in thinking that affect decision-making and behavior. They can lead to erroneous judgments and manipulation of emotions, which in turn influences purchasing decisions and behavior change. In marketing, these biases are…

by Mira Kivistö22/01/2026
13 mins read
Cognitive biases

Cognitive biases: Manipulation of emotions, Purchase decisions, Behavior change

Cognitive biases are distortions in thinking that affect decision-making and behavior. They can lead to erroneous judgments and manipulation of emotions, which in turn influences purchasing decisions and behavior change. In marketing, these biases are…

by Mira Kivistö21/01/2026
13 mins read
Insurance techniques: Social proof, Customer reviews, Recommendations
Insurance Techniques

Insurance techniques: Social proof, Customer reviews, Recommendations

Persuasion techniques are important tools that help influence consumer decision-making. Social proof, customer reviews, and recommendations are based on psychological principles and can significantly enhance trust and customer loyalty. Effective use of these methods can…

by Mira Kivistö21/01/202617/02/2026
10 mins read
Insurance Techniques: Marketing Strategies, Communication Channels, Customer Communication
Cognitive biases

Insurance Techniques: Marketing Strategies, Communication Channels, Customer Communication

Persuasion techniques are key marketing strategies that help companies influence their customers' decisions and increase sales. They are based on psychological principles and customer communication that build trust and credibility. Choosing the right communication channels…

by Mira Kivistö21/01/2026
13 mins read
Cognitive Biases: Communication Styles, Rhetoric, Argumentation
Cognitive biases

Cognitive Biases: Communication Styles, Rhetoric, Argumentation

Cognitive biases are distortions in thinking that affect how people understand and interpret information. They shape communication and influence the reception and processing of messages. Communication styles and rhetoric are key factors in the effectiveness…

by Mira Kivistö20/01/2026
10 mins read
Cognitive biases

Cognitive biases: Price and value assessment, Marketing communication, Customer behavior

Cognitive biases are distortions in thinking that affect decision-making and evaluation, particularly in marketing and consumer behavior. They can skew price and value assessments, making their identification crucial for making more accurate evaluations. Effective marketing…

by Mira Kivistö20/01/202613/02/2026
10 mins read
Cognitive biases: Barriers to decision-making, Behavioral effects, Marketing strategies
Cognitive biases

Cognitive biases: Barriers to decision-making, Behavioral effects, Marketing strategies

Cognitive biases are distortions in thinking processes that significantly affect decision-making and behavior. They can lead to erroneous judgments and poor choices, making their understanding essential for both individuals and organizations, particularly in marketing and…

by Mira Kivistö20/01/2026
10 mins read
Insurance Techniques

Persuasion Techniques: The Power of Commitment, Decision-Making Process, Customer Relationships

Persuasion techniques are essential tools for building customer relationships, as they are based on psychological influences and decision-making processes. The power of commitment guides individuals' choices and behaviors, which can lead to long-term relationships and…

by Mira Kivistö20/01/2026
8 mins read

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